We're a small team. You'll reach a person.
Email jana@amcle.ca and we usually reply within two business days. Include your iPhone model, iOS version, the CloserDays version (Settings → About) and what you expected to happen. Never send passwords or payment details.
Most things are fixed in a minute.
Why doesn't my invite code work?
Codes are six letters and numbers, work once, and expire 48 hours after they're created. Ask your partner to open Settings → Invite and send a fresh one. If the link opens this website instead of the app, install CloserDays first, then tap the link again or enter the code under Join with a code.
Do we both have to pay for Pro?
No. One CloserDays Pro subscription unlocks Pro for both of you for as long as you stay linked. Your partner doesn't need to buy anything or sign in with your Apple Account.
Why do we see different days on the countdown?
The plan is stored with the city's time zone, so the day arrives at the right local moment on both phones. Check that the reunion's city is right (Edit plan) and that both phones have the correct date and time zone in iOS Settings.
Why isn't my widget updating?
Open the app once after setting or changing a plan so the widget snapshot refreshes, then give iOS a few minutes. Widgets use the Paper theme unless Pro is active; if you picked a Pro theme and Pro lapsed, the widget falls back to Paper.
Why am I not getting notifications?
Check iOS Settings → Notifications → CloserDays, and in the app under Settings → Notifications. Moment notifications come only from the partner you're linked with. Reunion reminders are scheduled on your phone a week before, the day before and on the day.
I subscribed. Why doesn't my partner have Pro yet?
Pro is shared automatically while you're linked. Ask your partner to open the app (it refreshes premium status on launch); if it still shows the free plan after a minute, use Settings → Restore purchases on the phone that bought it. You both need to be in the same linked space.
What happens when I hit the monthly moment limit?
The free plan includes 20 moments per calendar month per person. The counter resets on the first of the month, or CloserDays Pro removes the limit for both of you.
Does CloserDays track my location?
No, never. The app doesn't ask for location access, and photos are resized and stripped of location data on your phone before they're sent.
How do I unlink or delete my account?
Settings → Unlink ends the shared space for both of you and permanently deletes its moments, photos and plans; each person keeps their account. Settings → Delete my account removes everything, including your account. Both are immediate and cannot be undone.
How do I cancel CloserDays Pro?
Subscriptions are managed by Apple: iOS Settings → your name → Subscriptions → CloserDays Pro → Cancel. Cancel at least 24 hours before the renewal date (or before a free trial ends) to avoid the next charge. Deleting the app does not cancel the subscription.
Your data, your call
Everything you send stays between the two of you. You can delete any moment, unlink, or delete your whole account from inside the app without emailing anyone. Details are in the Privacy Policy, account deletion and subscription pages.
Amcle IT Solutions Inc, Toronto, Ontario, Canada.